SNAPP Guides

At SNAPP Guides we are strongly committed to protecting your privacy and only collect personal information that is essential to what we do. We handle all personal information with reasonable care and according to European law. We use cookies on the website to identify you and facilitate a seamless browsing experience. We use respectable third party analytic tools as well as ad and affiliate networks that may use cookies or collect other information as governed by their own privacy policies. This privacy policy governs your use of the software applications SNAPP Guides app, SNAPP Guides website and SNAPP Destination Guide apps. These are henceforth referred to as “SNAPP Guides”.

Information We Collect

Personally Identifiable Information

SNAPP Guides enables users to sign up using a SNAPP Guides account and third party sign in. SNAPP Guides collects basic Personally Identifiable Information;  your first name, surname, e-mail address (username) and password when signing up for a SNAPP Guides account. This Personally Identifiable Information is used to:

  • Authenticate the user to enable multi device sync and cloud storage of user created content.
  • Personalise the content provided to the user.

Submitting your Personally Identifiable Information is voluntary. Should you decide not to provide particular information, you may not be able to use all services SNAPP Guides provides. SNAPP Guides may use Facebook integration. If you allow Facebook application, the app may access all information provided by Facebook, including, but not limited to your name, your e-mail address, your friends list or your likes. Use of Facebook integration is on a voluntary basis. For details, consult Facebook Data Use Policy.

Your e-mail address is used to deliver important transactional e-mail and periodical newsletters via Mailchimp. These may have the form of commercial messages and may include promotions. You can request to opt out at any time by following the link at the bottom of each email or by emailing us at

Location Data

SNAPP Guides uses GPS technology (or similar) to determine your current location in order to determine the location you are travelling and photographing within and display a location map with relevant information. We will not share your current location with other users or partners. This information is not transferred to or collected on our servers, with the exception of explicit user actions, such as saving a user’s current location as a part of user’s photo trip. If you do not want your location to be tracked, disable the location tracking on your mobile device. Doing so may affect some aspects of the functionality of SNAPP Guides. Mapbox is our chosen location data platform.


Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your web browser if you allow that. Cookies enable the sites’ or service providers’ systems to recognise your browser and capture and remember certain information. We may use cookies to save your preferences, such as your preferred currency, time-zone or language. We also use session cookies to be able to identify the user after sign in and to be able to save edited data correctly. We never use cookies to save or track personal information. If you do not want our website to save cookies on your computer, set up your browser accordingly, use your browser in an anonymous mode or use cookie-less browser. Most browsers can also be set up to disallow cookies from certain domains or ask every time a website tries to save a cookie.

Third party access to information obtained by SNAPP Guides

Only aggregated, anonymised data is periodically transmitted to external services to help us improve SNAPP Guides and our services. We may share your information with third parties only in the ways that are described in this privacy statement. Google Analytics is used to help us understand how the apps are used. Consult Google Analytics privacy policy for more information. Google AdSense is used to serve ads on SNAPP Guides’ website. Google, as a third party vendor, uses cookies to serve ads on our site. Google’s use of the DART cookie enables it to serve ads to our users based on their visit to our site and other sites on the Internet. Users may opt out of the use of the DART cookie by visiting the Privacy Policy for Google Ads and Advertising Services.

Disclosure of Information

We will only disclose User Provided Information:

  • as required by law, such as to comply with a subpoena, or similar legal process;
  • when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request;
  • with our trusted SNAPP Guides employees or services providers who work on our behalf, do not have an independent use of the information we disclose to them, and have agreed to adhere to the rules set forth in this privacy statement;
  • if SNAPP d.o.o. is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our Web site of any change in ownership or uses of this information, as well as any choices you may have regarding this information.

Your Opt-out Rights

You can stop all collection of information by SNAPP Guides easily by uninstalling the applications or ceasing to use the website. You may use the standard uninstall processes as may be available as part of your mobile device or via the mobile application marketplace or network. You can also request to opt-out via email, at

Data Retention Policy, Managing Your Information

We will retain User Provided data for as long as you use SNAPP Guides and for a reasonable time thereafter. If you would like us to delete Personally Identifiable Information that you have provided via SNAPP Guides, please contact us at and we will respond in a reasonable time. Please note that some or all of the User Provided Data may be required in order for SNAPP Guides to function properly.

Our Policy Towards Children

We do not use SNAPP Guides to knowingly solicit data from or market to children under the age of 18. If a parent or guardian becomes aware that his or her child has provided us with information without their consent, he or she should contact us at We will delete such information from our files within a reasonable time.


We are concerned about safeguarding the confidentiality of your information. We provide physical, electronic, and procedural safeguards to protect information we process and maintain. For example, we limit access to this information to authorized employees and contractors who need to know that information in order to operate, develop or improve SNAPP Guides. Please be aware that, although we endeavour to provide reasonable security for information we process and maintain, no security system can prevent all potential security breaches. We cannot guarantee the security of our database, nor can we guarantee that information you supply will not be intercepted while being transmitted to us through electronic means. We ask that you do your part by maintaining your Internet and App passwords and access codes strictly confidential.

Password Security

All user passwords are encypted, which is an industry practice to protect passwords in case of a security breach. Nonetheless, users should never use the same password for multiple sites. SNAPP Guides does not see nor collect your SNAPP Guides, Facebook or Google+ passwords.


This Privacy Policy may be updated from time to time for any reason. We will notify you of any changes to our Privacy Policy by posting the new Privacy Policy at You are advised to consult this Privacy Policy regularly for any changes, as continued use is deemed approval of all changes.

Your Consent

By using SNAPP Guides, you are consenting to our processing of your information as set forth in this Privacy Policy now and as amended by us. “Processing,” means using cookies on a computer/hand-held device or using or touching information in any way, including, but not limited to, collecting, storing, deleting, using, combining and disclosing information, all of which activities will take place in the EU. If you reside outside the EU your information will be transferred, processed and stored there under EU privacy standards.

Contact us

If you have any questions, comments, or concerns about our Privacy Policy or Terms of Use, or if you wish to correct your Personally Identifiable Information, please contact