FAQ & HELP

ON WHICH DEVICES CAN I USE SNAPP GUIDES?
SNAPP Guides is available for iOS and Android. It is a universal application so will work on tablets but is optimised for mobile phones. SNAPP Guides requires Android version 5.0 and upwards |  iOS version 8.0 or later.
WHO ARE THESE GUIDES FOR?
SNAPP Guides are for anyone who has a passion for photography and likes finding great spots to photograph. Whether you’re looking to build a better portfolio, are scouting a new place for a photo tour, or just want to find and get to beautiful locations with ease, this is the app for you!
HOW UP-TO-DATE ARE YOUR GUIDES?
Our partner photographers update the guides every 12 months as a minimum. The SNAPP Guides app is regularly updated and upgraded so we also use that opportunity to take a good look at the guides and spots before releasing the updated versions. Having said that, changes to local areas may occur in between and you may find these before we do. If you notice something that needs updating or amending, please do get in touch and we’ll put it right.
IS THERE A DANGER SNAPP GUIDES COULD BRING TOO MANY PEOPLE TO ONE SPOT?
We’ve thought long and hard about this issue. As photographers might dream of being alone with our cameras in a particular spot we want to photograph, but in reality we know that if we think it’s a great place to photograph, chances are many other photographers will already be onto it too! Our aim with SNAPP Guides is to work collaboratively with fellow photographers and enhance the positive points about photographing within a community of like-minded people. We don’t believe SNAPP will change behaviours, it will just make photographers lives easier all round.
HOW WILL YOU ENCOURAGE RESPONSIBLE PHOTOGRAPHY AND RESPECT FOR AREAS OF NATURAL BEAUTY?

It goes without saying that the SNAPP team lead by example in their own photography and we do all we can to ensure our clients understand and follow our philosophy. In a nutshell, we believe that no shot is worth causing damage to nature or harm to wildlife. Here’s a few simple rules we always follow whenever we’re out on a shoot:

Never be so wrapped up in getting a shot that you forget to look at the beauty of your surroundings
Keep a safe distance from wildlife and respect their comfort zone
Follow the rules, paths and boundaries for each location
Respect people’s right to consent or decline to be photographed
Be careful where you step and leave no trace behind you
Are my intentions for taking this shot good?

I LOVE SNAPP GUIDES, CAN I CREATE ONE WITH YOU?
We’d love to hear from you if you are a photographer, want to make a SNAPP Guide with us and specialise in a particular region. Perhaps you already run photo tours or have spent a number of years building a portfolio of shots in one region or country. Please do get in touch!
MANAGE YOUR GUIDES
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Search and sort guides using the FEATURED, FREE, ALL & MY tabs.
Purchase a guide, wait for the download circle to show 100% – your guide is now ready to use on and off-line.

 

All SNAPP Guides you purchase will remain on your account and will appear under “MY Guides” when you log in. You own these guides as you would any ebook. Your guides will be updated by us regularly and any amendments or new spots will trigger your guide to refresh automatically.

You can use your guides on multiple devices as long as you log in with the same username. This also works between android and iOS devices.

Currently you cannot delete a purchased guide from your account.

USING THE ITINERARY
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Select the spot you wish to add, click on the add to itinerary icon in the top right. Choose the date you plan to shoot and add the spot.
 To change the spot order, click the edit icon, zoom in to see all the location pins and touch each spot in the order you wish to shoot them. The location pins will show the new number and the location bar at the bottom of the screen will reflect the updated order.

 

SEARCH FOR A SPOT
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Use the search bar in spot view to find spots by location name. Tap the search icon in the right corner of the search bar – switch between Abc, arrow and stars to sort spots alphabetically, by proximity or user popularity. Swipe left to view available images for each spot.
Tap on an image to open it fully and click the EXIF icon to view metadata for the image.
USING MAPS AND NAVIGATION
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Click the map layer icon to show Earth, Satellite or Street View. Click the navigation icon to show the driving or walking route. Move your thumb and pointer finger away from each other to zoom in. “Pinch” them together to zoom out. Tap on the icon to the right of the spot coordinates.
Have the option to open the spot in Google Maps or Apple Maps.
USING THE PHOTOGRAPHERS EPHEMERIS
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Click on the logo for TPE in spot view (nb: you will be prompted to purchase the TPE app to use this feature if not already installed on your mobile device).
TPE will open to allow you to plan sun and moon positions and how light will fall for the selected spot.
WHY ARE MY GUIDES DOWNLOADING AGAIN?
We regularly update and improve our guides to keep them relevant and to ensure all data is accurate. If your guide starts to download again it is likely due to an improvement we’ve made in the app. It’s a good idea to open the SNAPP Guides before you set off on a trip and whilst you have a wifi connection to make sure you have the latest version of your guides.
ONE OF MY GUIDES IS STUCK AND WON’T COMPLETE THE DOWNLOAD PROCESS

Whilst we are always working to improve the guide download process, occasionally glitches may occur. Try the following to clear the problem:

  • Sign out and back into the app
  • Check your wifi connection is working well and fast enough
  • Clear your phone’s cache

If you are still experiencing download issues, please contact us: support@snappguides.co

CAN I SWITCH BETWEEN METRIC AND IMPERIAL UNITS
Currently we provide distance and height measurements in metric only but are planning to implement an option to switch to imperial in our next version. In the meantime some of our pros have given some conversions within the text of their guide.
I HAVE FORGOTTEN MY USERNAME
Your username is the email address you signed up with to create a SNAPP Guides account. Search your inbox for our welcome email when you registered. Contact us if you need further help with this.
I HAVE FORGOTTEN MY PASSWORD
We are working to update our password reset function. In the meantime if you have forgotten your password, let us know [support@snappguides.co] and we will send you a new one.
SNAPP GUIDES PHYSICAL LEVEL RATINGS
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ACCESSIBLE TO ALL

  • Requires minimal walking
  • Pathway is wide/even
  • Elevation gain is minimal
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EASY

  • Requires modest level of physical fitness
  • Pathway mostly even
  • May include moderate elevation gain / loss
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MODERATE

  • Requires average level of physical fitness
  • Pathway may be uneven in places (cobbles, embedded rocks, tree roots), but is safe and wide.
  • May include moderate to steep elevation gain/loss
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RUGGED

  • Requires an above average level of physical fitness and confident walking
  • Pathway may be very uneven in places (overhanging foliage, jutting rocks, exposed tree roots) and requires experienced hiking to reach the location. Sturdy footwear advised.
  • May include steep elevation gain/loss
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DEMANDING

  • Requires a high level of physical fitness and experience of challenging hikes
  • Pathway may be uneven, narrow and may be dangerous in places. Sturdy footwear advised
  • May include steep elevation gain/loss
  • Not advisable to attempt unaccompanied

If you are uncertain about the level of physical fitness required or accessibility of any of the spots within our guides, please contact us and we will be happy to answer your questions.

HOW DO I REDEEM MY CODE FOR A FREE GUIDE IN THE APP STORE
STEP 1:
STEP 2:
Once you have successfully redeemed the code, go to the ABOUT screen in the SNAPP Guides app and tap RESTORE. Your free guide will now show up in your account.
DO THE GUIDES WORK OFF-LINE?
Once you have downloaded your guide the content will be available off-line. However, when off-line you will be unable to add comments, add a spot to itinerary, switch map layers or show routing 

DIDN’T FIND WHAT YOU WERE LOOKING FOR?